Returns & Refunds

Our Customer Service Department works closely with clients to make these transactions as easy as possible. Contact our Customer Service team within 30 days of your purchase at 423-867-1033 for the prompt handling of your merchandise returns 
Obtaining a Return Authorization Number
Prior to any Return, these three steps will ensure a smooth process. These essential steps pertain to any and all Returns.

1. You MUST call our Customer Service Department for approval at the  phone number listed above. Please have the following information  available:
 A. Your account number
 B. The invoice number
 C. Quantity to be returned
 D. Manufacturer part number
 E. Reason for the return

2. Customer Service will issue you a Return Authorization (RA) number.

3. Customer Service will issue you Shipping Instructions.  Please write your RA number on your shipping label and affix to shipping carton. In the case of multiple cartons, write your name on EACH shipping label, AND indicate number of cartons, for example 1/3, 2/3, 3/3. If the shipping carton is the original manufacturer packaging, DO NOT write the shipping address or RA numbers directly on packaging as the product must be in resalable condition, with no defacing, to receive credit. 

Merchandise Credits

To receive credit, the merchandise must be in its original package and be in resalable condition.  Products that do not meet these criteria will be returned to the customer and no credit will be issued.

Return requests must be approved, processed, and returned to our distribution center within 30 days of the original invoice date.  There will be no restocking fee for items returned within the approved timeline.  Returned Items received outside of the 30-day return window will not be issued credit and will be sent back to the customer.  Non-stocks, discontinued, and special order items will not be available for returns.  Customers will be issued credits to their account upon receipt and verification of the condition of product at our warehouse.

Warranty Policy

Walter A. Wood will support the warranties from our suppliers and will execute their applicable written warranty policy.  These warranties generally cover replacement of defective product that is returned.  Regardless of the manufacturer's policy we cannot provide credit for warranty issues that were not purchased from Walter A. Wood Supply Company.